How can we help you?

Do you have questions about your order, the dipping products or the application? Here you can quickly and easily find the answers to many frequently asked questions.

How can we help you?

Do you have questions about your order, the dipping products or the application? Here you can quickly and easily find the answers to many frequently asked questions.

Contact

General

For cooperation requests please contact:
cooperation@doonails.com

For a cooperation request we need the following data from you

  • Email address
  • Cell phone number (not mandatory, but an advantage)
  • First name and surname
  • All links to your profile on the respective platforms on which you are active

We look forward to hearing from you!

We currently only sell to private customers.

However, you are welcome to leave us your company details for a later date.

We need the following information:

  • Full name of the company
  • Telephone number
  • Email address of the contact person for B2B

As soon as we start with B2B, we will be happy to get back to you and your company.

If you have a press inquiry (magazine, newspaper, TV show etc.), you can find more details here.

Alternatively, please contact us directly at 

press@doonails.com

You can reach our customer service as follows

By e-mail:
Monday to Friday: 9:00 am to 4:00 pm

Via live chat, telephone & Whats App

Monday to Friday: from noon to 4:00 pm

As a rule, our response time is a maximum of 24 hours, as good and fast customer service is our top priority.
If, in exceptional cases, it should take longer, we will inform you of this in a confirmation of receipt of your message.

Enquiries are answered in chronological order, regardless of which channel is used to contact us, as our service staff look after all channels in parallel.

Unfortunately, there will be delays if you send another message via another contact option.
We assure you that we will respond to every enquiry reliably, conscientiously and as quickly as possible! ❤️

Not found what you are looking for?

How else can we help you?

Shipping & delivery

Return & Exchange

Payment

My order

Dipping Powder

Soft Gel Press Ons

Accessoires & Nailart

Customer Account

Still open questions?

Your question was not included and you still need our help? Our Customer Happiness Team will be happy to answer all your questions personally!

Free Shipping

We offer free shipping with DHL for orders over 60€.