How can I help you?

Do you have questions about your order, the dipping products or the application? Here you can quickly and easily find the answers to many frequently asked questions.

How can I help you?

Do you have questions about your order, the dipping products or the application? Here you can quickly and easily find the answers to many frequently asked questions.

Return & Exchange

Return

You can return your order subject to the following conditions.

To the refund policy

Direct costs for returning the goods must be borne by the customer/buyer.

Exchange

To exchange a product, it must be returned to us. Once we have received the products, we can refund the amount.

After that, you can place a new order for your desired products.

Only unopened/unused products can be exchanged. Products from a set can only be exchanged as a whole unused set.

Please contact our customer support before returning.

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Free Shipping

We offer free shipping with DHL for orders over 60€.