We're happy to help you

We're happy to help you

Contact us

You couldn't find the right solution on our "Help" page?

Our Customer Happiness Team is available to answer all your questions about our Doonails products.

You can reach us from Monday - Friday / 9 am - 5 pm. We will do our best to answer you within 72 hours.

For Influencer

You are an influencer or content creator? Feel free to contact us at cooperation@doonails.com

Your questions

Doonails Dipping Powder is best removed with our remover set. This method is simple, fast and gentle on the nail. The special Doonails acetone does not dry out your nails.

Due to the fact that Dipping Powder is not a "polish", it cannot be removed with conventional nail polish remover.

Our products usually arrive within 3-5 working days (Saturdays, Sundays and public holidays are not working days) from the time you place your order.

Of course, in exceptional cases it can take a little longer, but we work at full speed to ensure a fast and smooth processing.

Our logistics centre is in Germany. Most orders are shipped within one day.

Please also bear in mind that on dates such as Christmas, the post office and of course we have a higher shipping volume than usual in the year. At such times, delays are generally much more frequent, for which we would like to apologize to you in advance. But of course we are working on making everything as smooth as possible for you.

Yes, as soon as your order has been shipped, you will receive an email from us with a tracking number and a tracking link.

Simply click on the DHL tracking number and you will be taken to the DHL tracking page.

If base coat comes into contact with too much powder, this can cause the brush to harden.

In addition, the brushes should not be left in the air for too long and should always be dipped in the liquid after each nail to avoid natural hardening due to air. The top coat can also harden if the activator coat has not been able to dry completely during application. To avoid this, simply use the Brush Saver! Leave the hard brush in the Brush Saver overnight and the next day it will be like new again.

Free Shipping

We offer free shipping with DHL for orders over 60€.