How can we help you?

Do you have questions about your order, the dipping products or the application? Here you can quickly and easily find the answers to many frequently asked questions.

How can we help you?

Do you have questions about your order, the dipping products or the application? Here you can quickly and easily find the answers to many frequently asked questions.

Vouchers & Discounts

Voucher

You can simply enter your voucher in the discount code / voucher field during the checkout process.

Click on "Redeem" and the discount will be deducted automatically.

You can order gift vouchers at any time in our online shop. Simply use the following link:

https://eu.doonails.com/products/doonails-gift-card

You can choose between 25, 50, 100 and 200.

The gift voucher will then be sent to you directly by e-mail.

We only send our gift vouchers as PDF files. They are sent directly to the e-mail address provided after ordering.
If you cannot find the e-mail with the code in your inbox, please check your spam folder.

If you can't find the e-mail with the gift code there either, simply contact our Customer Care Team.

Important:Our gift vouchers are not sent by post. The gift voucher cannot be found in the package of an order if other products have also been ordered.

Unfortunately, we cannot add discount codes or vouchers to a completed order at a later date.

Our vouchers have no expiry date and can therefore be redeemed at any time.

If the redemption does not work and the code is labelled as expired, please contact our Customer Care Team.

Our vouchers have no expiry date and can therefore be redeemed at any time.

If the redemption does not work and the code is labelled as expired, please contact our Customer Care Team.

Discount codes

To redeem a promotional code, enter the code in the checkout under "Discount code".

The following points must be observed for discount codes:

  • Have you reached the minimum order value of the voucher (excluding shipping costs)?
  • Have you already redeemed another code?
  • Have all the conditions of the code been met?

If you have complied with all points and the code still cannot be redeemed, you can delete the cache and cookies of your PC browser once for the entire period. This will reset your browser.

If the problem persists, simply contact our Customer Care Team ❤️ before completing your order.

No, you can only redeem one promotional code per order.

Not found what you are looking for?

How else can we help you?

Shipping & delivery

Return & Exchange

Payment

My order

Dipping Powder

Soft Gel Press Ons

Accessories & Nailart

Customer account

Still open questions?

Your question was not included and you still need our help? Our Customer Happiness Team will be happy to answer all your questions personally!

Spedizione gratuita

Offriamo la spedizione gratuita con DHL per ordini superiori a 60€.